All physical products sold on https://snappybiz.com are covered under our Warranty Policy & will be replaced accordingly.
https://snappybiz.com shall to facilitate timely delivery of Products and materials as per a Customer’s order details, indicated dispatch times and terms and conditions of the
supply of the Products stated by a snappybiz/Supplier. If a Customer is not satisfied with a purchase, we are here to help.
Delivery Process
How will my package be delivered?
How we get your goods to you will very depending on factors such as the size of the parcel and where it needs to be shipped. Below we will go into a bit more depth about which types of parcels fall into each category and what information you need to know about each type.
On a general point across all tiers it’s worth noting that orders that contain multiple goods do have the possibility of coming from different suppliers and potentially not being delivered all at once.
Small Parcels
Examples: Toilet seat, basin taps, shower head
For delivering small parcels we tend to use a courier service It is likely these packages can be tracked to give you a more accurate time of arrival.
Medium & Large Parcels
Examples: Freestanding bath, shower enclosure, toilet
When it comes to any item marked as medium or large, we opt for a specialist courier. Given the fragile nature of some bathroom goods using specialist couriers greatly mitigates the risk of your goods being damaged during transit.
Depending on what you have ordered you may need to have two able bodied people available to take the package in. Our team will specify through email if you do require more than 1 person on site to accept delivery. It is also worth noting that the delivery driver is not insured to take the goods into your property.
Unfortunately, specialist couriers do not offer tracking with their deliveries and due to this we highly recommend that you have someone available between the hours of 8am – 6pm to accept the delivery.
Extra Large
Examples: Special or premium products
If the item you have ordered is particularly fragile, an abnormal shape or you have placed a large selection of items. Could be shipped on a pallet or dedicated courier. Usually sent from a specialist courier and can’t always be tracked. We do however try to give customers a call prior to delivery on the day.
We would recommend having 2 people on site. Our sales staff will make this clear to you when you confirming your delivery.
Best practices for accepting deliveries
Try to keep these points in mind when you are accepting deliveries. This will ensure that your experience is as smooth as it can be and make it far easier to return the items in the unlikely case something goes wrong.
- If you have arranged for a third party to take your delivery and sign for it on your behalf you agree to advise them to check all goods on your behalf.
- Once the products have been delivered you have 2 working days to check and ensure that you have received everything in your order and that the products are in good condition.
- Please take care when opening packaging. This can make the difference between being able to return a product and not. To offer more context on the do’s and don’ts of opening packaging please review the information below.
– If you receive a package that is open or looks to have been tampered with,do not accept it.Contact Https://snappybiz.com Customer Care on +91-9256649985
and we will have the issue quickly resolved.
– If it is found that received Products are defective
– Replacement is offered for the products sold at https://snappybiz.com only.
